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	<title>The Soft Pitch &#187; customer service</title>
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	<description>Official and Informal Insights and Information from Avnet</description>
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		<title>The Most Important Words in the English Language</title>
		<link>http://blogging.avnet.com/weblog/mandablog/2009/10/05/the-most-important-words-in-the-english-language/</link>
		<comments>http://blogging.avnet.com/weblog/mandablog/2009/10/05/the-most-important-words-in-the-english-language/#comments</comments>
		<pubDate>Mon, 05 Oct 2009 21:23:01 +0000</pubDate>
		<dc:creator>Michelle Gorel</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service week]]></category>
		<category><![CDATA[thank you]]></category>

		<guid isPermaLink="false">http://blogging.avnet.com/weblog/mandablog/?p=392</guid>
		<description><![CDATA[Several years ago, I was reading a self-help book, I really can’t remember which one &#8211;either from the guru of positive thinking Tony Robbins or from king of the one-line success quips Zig Ziglar or maybe even someone else.  It doesn’t really matter as the lesson was simply around “the most important words in the [...]]]></description>
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		<slash:comments>3</slash:comments>
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		<title>A Gift for You: Customers Matter</title>
		<link>http://blogging.avnet.com/weblog/mandablog/2009/07/22/a-gift-for-you-customers-matter/</link>
		<comments>http://blogging.avnet.com/weblog/mandablog/2009/07/22/a-gift-for-you-customers-matter/#comments</comments>
		<pubDate>Thu, 23 Jul 2009 01:02:05 +0000</pubDate>
		<dc:creator>Michelle Gorel</dc:creator>
				<category><![CDATA[General Interest]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[loyalty]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://blogging.avnet.com/weblog/mandablog/?p=325</guid>
		<description><![CDATA[I recently started subscribing to a blog about how to write a better blog (for those interested it’s Copyblogger and I find it interesting and instructive). The last post I read admonished bloggers to focus more on providing quality content and not be so self-promotional. A blog post should be like a gift, providing you [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Rose is a Rose or the Sweet Smell of Superior Service</title>
		<link>http://blogging.avnet.com/weblog/mandablog/2008/10/02/a-rose-is-a-rose-or-the-sweet-smell-of-superior-service/</link>
		<comments>http://blogging.avnet.com/weblog/mandablog/2008/10/02/a-rose-is-a-rose-or-the-sweet-smell-of-superior-service/#comments</comments>
		<pubDate>Thu, 02 Oct 2008 18:25:31 +0000</pubDate>
		<dc:creator>Michelle Gorel</dc:creator>
				<category><![CDATA[General Interest]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service week]]></category>

		<guid isPermaLink="false">http://blogging.avnet.com/weblog/mandablog/?p=49</guid>
		<description><![CDATA[Forgive the cliché headline, I couldn’t resist. It’s still Customer Service Week for Avnet employees here in the US (I hear in the UK they will extend it another week and participate in some local activities there).  We’ve posted some employee-made videos about customer service on our website for everyone to vote on – if [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>An ACE at Serving Up Solutions</title>
		<link>http://blogging.avnet.com/weblog/mandablog/2008/09/30/an-ace-at-serving-up-solutions/</link>
		<comments>http://blogging.avnet.com/weblog/mandablog/2008/09/30/an-ace-at-serving-up-solutions/#comments</comments>
		<pubDate>Tue, 30 Sep 2008 19:16:56 +0000</pubDate>
		<dc:creator>Michelle Gorel</dc:creator>
				<category><![CDATA[General Interest]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer service]]></category>

		<guid isPermaLink="false">http://blogging.avnet.com/weblog/mandablog/?p=45</guid>
		<description><![CDATA[At the beginning of Avnet’s Customer Service Week, I promised a few stories of what our employees are doing. Here’s the first example – in this case Michael developed a couple tools that provide technical information to customers in a jiffy. By the way, this story comes from an internal program we have recognizing employees [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Customer Service Week: It’s Like Motherhood and Apple Pie</title>
		<link>http://blogging.avnet.com/weblog/mandablog/2008/09/26/customer-service-week-it%e2%80%99s-like-motherhood-and-apple-pie/</link>
		<comments>http://blogging.avnet.com/weblog/mandablog/2008/09/26/customer-service-week-it%e2%80%99s-like-motherhood-and-apple-pie/#comments</comments>
		<pubDate>Sat, 27 Sep 2008 01:02:44 +0000</pubDate>
		<dc:creator>Michelle Gorel</dc:creator>
				<category><![CDATA[General Interest]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service week]]></category>

		<guid isPermaLink="false">http://blogging.avnet.com/weblog/mandablog/?p=39</guid>
		<description><![CDATA[There’s a few things that no matter what you say or how you write about them, it sounds like “Motherhood and Apple Pie” – an American term for something that’s truly great that you can’t argue with, but also a bit cliche.  Great customer service is kinda like that.  Who’s going to argue with it?  [...]]]></description>
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