The Soft Pitch

Forgive the cliché headline, I couldn’t resist. It’s still Customer Service Week for Avnet employees here in the US (I hear in the UK they will extend it another week and participate in some local activities there).  We’ve posted some employee-made videos about customer service on our website for everyone to vote on – if you haven’t already – go take a look and vote for your favorite: http://www.avnet.tv/contest_vote.php .

As promised, here’s another example of an Avnet employee taking that long walk going down the proverbial “extra mile” on behalf of customers.

Rose worked on a large RFP for a customer. She created several options for an entire disaster recovery solution (uspv, uspvm, ams1000, SAN options) from scratch, working closely with the customer. She worked on this solution for three weeks, produced 20+ quotes, and put in 40-50 hours and in the end presented the customer with a complete disaster recovery solution (including SAN). The customer was more than pleased with the level of service and knowledge that Rose provided, and was able to get their quotes to the end user in time, due to Rose’s diligence. Here’s what the customer had to say … “Rose: I was able to get this information into our quote yesterday. We really appreciate your hard work and insight with creating the quotes. We could not have completed our response without you. Thank you! Ricardo, IT Sales Consultant.” And this from her manager: “Rose during this time was also handling normal team duties such as phone lines, the queue and her own inbox full of other quote requests as well. She went above and beyond expected customer service to complete this RFP, and I think she should be recognized for it.”

Yes, I agree, Rose should be recognized for it.  Thanks Rose!  Wouldn’t you like someone like Rose working on your account?  Or I’d at least like to go shopping with her knowing she wouldn’t rest until I had chosen the most perfect-fitting jeans possible.

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