The Soft Pitch

At the beginning of Avnet’s Customer Service Week, I promised a few stories of what our employees are doing. Here’s the first example – in this case Michael developed a couple tools that provide technical information to customers in a jiffy. By the way, this story comes from an internal program we have recognizing employees for service called ACE — the Avnet Customer Experience.  This is from Michael’s nomination for an ACE award:

“Michael has risen to the occasion to assist several business groups to meet the needs of their customers.  Example #1: A customer needed information on disk sizing for an exchange storage information solution.  Michael immediately responded with a document solution that he created explaining how disk sizing was accomplished.  This was exactly what we needed to help our customer and Michael should be recognized for providing the excellent customer service and technical knowledge.  Example #2: In addition to his normal job duties, Michael built an impressive web-based tool called ‘VAR MD’ designed to better communicate with EMC and our partners.   It is impressive and he has done this on his own.  This tool puts us way ahead of the competition because it tracks all metrics of EMC and is used to evaluate the value of distribution.  Thanks to Michael’s dedication, knowledge and skills in creating this tool, we are projecting a increase in our team’s revenue, which will have an impact on growing our EMC business.”

If you would like to learn more about Michael’s VAR MD, just let me know.  It’s initiative and innovation to help the customer like this that’s true service that makes a difference.

By the way – a note to any Avnet employees out there reading this.  If you have a great example of customer service you’d like to share, please post it as a comment.  Or if you’d prefer, send me an e-mail at michelle.gorel@avnet.com and I’ll share your story.

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