How to Have an IoT Conversation with Promising Return

IoT Conversation
May 17, 2017

As our world of physical devices and data exchange becomes more and more connected, business processes are rapidly changing.  We are entering a new era of computing technology called the Internet of Things (IoT.) Like many of the disrupters of the past such as virtualization and cloud computing, IoT presents many challenges to both end-user customers as well as the channel.  It shifts the players and standard conversations of Information…

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Data is the New Currency. Are You Prepared to Invest?

data analytics
April 27, 2017

Data is, and will continue to be, at the core of our digital world.  Considering data as a currency not only validates the importance of data, but strategically shows a smarter use for it.  Actionable insights from unified data are key for advancing digital experiences and improving business decisions.  However, critical data is often found outside a company’s firewall or sometimes lost within an organization’s internal silos. It’s as if…

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The digital transformation of retail drives opportunity

digital transformation in retail
April 11, 2017

Retail’s “Big Show” (the National Retail Federation Conference 2017) has come and gone.  Having attended the show a dozen plus times in the past 20+ years, it’s been amazing to see the transformation in the show as retail itself has transformed.  My early NRF memories were of point of sale and supply chain vendors exhibiting products to support store and warehouse processes.   Mobile bar code scanners in the warehouse and…

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Digital Influence is Everywhere: Cisco in Retail

retail customer experience
January 17, 2017

While retail is not an area that we normally focus on for the Cisco brand line in distribution, digital influence and its impact on retail is a relevant topic. I have to admit that this past holiday season I did participate not just in Black Friday/Saturday/Sunday but also Cyber Monday (sorry to my boss, I had to get the online deals). Like many shoppers, I braved the Thursday portion of…

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How IoT Can Become a Reality for Retailers

Photo by Anna Dziubinska
January 19, 2016

The buzz around IoT in retail is deafening, but to me it sounds like white noise on a television that has lost its signal. Is it beacons, mobile devices, RFID tags, NFC? Where do I start in a conversation with a retailer around their IoT strategy and how I can help? What’s REAL and where will the money be spent?

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Thinking in the Now: How to Connect with Today’s Knowledge Shopper

Retail
April 28, 2015

If customers can access online social communities, manufacturers’ specs, customer reviews, and pricing from anywhere via their mobile device, that’s where you need to be. And when customers come to you in addition to these other sources, what value will you add to the shopping experience? How will you connect with your customers right now?

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Five Opportunities to Help Retailers Improve their E-commerce IT Strategies

ecommerce
January 2, 2014

As online shopping becomes easier and more convenient for consumers, days like Cyber Monday have become just as crucial as Black Friday for retailers. This year, Shop.org, a digital commerce community for the National Retail Federation (NRF), anticipates that online sales in November and December 2013 in the U.S. will grow between 13 and 15 percent over the 2012 holiday season, to as much as US$82 billion in revenue. With…

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