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Identifying Gaps in the Current Government Model

As discussed in part one of this series, the current speed of technical change and the pressures on government IT has generated movement within the government IT ecosystem. And we’ve noticed that this movement has created gaps within the technology value chain. Contributing to the gaps are product versus solution sales, changing requirements and technology markets, commodity, “The Great Shift” to the application, understanding where sustainable differentiated value can be…


Legal Requirements for Critical Infrastructure – Part 2

Hadley, Baxendale, you and proactive services In my last blog, I presented the findings of the Hadley vs. Baxendale case, which was decided in England in the 19th Century.  In case you missed it, the court decided that Baxendale had to pay Hadley damages for not delivering goods or services according to an agreement between the two parties.  In doing so, it established a precedent that applies today.  An enterprise…

The Rise of the New IT Customer

The Rise of New IT Customers

When you see cloud computing advertised on TV during sporting events, it’s a pretty strong indication that your company’s technology infrastructure doesn’t just belong to the IT department anymore. Everyone in the organization now has a role to play. As the leader of a $10.4 billion technology sales and marketing organization, I’ve been on the frontlines of this fundamental shift, where the definition of “IT customer” has expanded to include…


Looking Back at HIMSS14, Expanding Our Footprint in Healthcare IT

With 2014 well under way, we understand how dramatically the healthcare industry is changing. It is adapating to the compliance of shifting legislation and coping with an evolving business model. In our minds, technical innovation is going to be critical to industry survival during these different times. As an industry, healthcare has generally lagged behind with regard to IT. That truth was one of the reasons that we were pleasantly surprised as we explored…


Top 4 Technology Trends Shaping the Future of Healthcare IT

With the rapid changes surrounding healthcare in 2014, including the rising demand for improved patient care and doctor experiences, as well as the continued move toward electronic records, healthcare IT is starting to show four distinct technology trends. Geared toward providing exceptional experiences, supporting improved outcomes, lowering operational costs and enhancing patient satisfaction, these four trends are helping to shape the future of healthcare IT. 1 – Big Data & Analytics: Transforming the…


Five Opportunities to Help Retailers Improve their E-commerce IT Strategies

As online shopping becomes easier and more convenient for consumers, days like Cyber Monday have become just as crucial as Black Friday for retailers. This year,, a digital commerce community for the National Retail Federation (NRF), anticipates that online sales in November and December 2013 in the U.S. will grow between 13 and 15 percent over the 2012 holiday season, to as much as US$82 billion in revenue. With…